Thanks for making our day, Greg H. from Vermont. When you call it is not always during normal business hours; but we pride ourselves on trying to be there for our customers. We forward our phones when we are on vacation or out of town, or up at the post office. Our customers are not an inconvience they are our reason to be in business. So when you said you can tell when you talk to either of us you can hear the smile in our voices, we appreciate you noticing.